FAQ Help Center

Discover answers to common inquiries about personalized hugs, motivation, meditation, audio edits, and the order process.

Popular Questions

Explore these frequently asked questions to find answers to some of the most common inquiries we receive

Absolutely! We encourage you to share your own audio files, ensuring a truly personal and meaningful experience.

We accept a wide range of audio file formats, including MP3, WAV, and more. Contact us if you have any specific format concerns.

Yes, our expert team specializes in enhancing the audio quality of old recordings, breathing new life into cherished memories.

While our plush recorder plays up to 60 seconds, we can edit up to 5 minutes of audio to find the best pieces for your personalized message.

Absolutely! Let us know your favorite lines or songs, and we’ll curate a customized audio message that resonates with your heart.

Absolutely! We can provide the customized audio message in a format that allows you to use it as a ringtone or notification tone on your device.

We strive for your utmost satisfaction. If you encounter any issues, please reach out to us, and we’ll do our best to address your concerns.

We offer additional options, such as extended audio length, ringtones, and the option to keep the edited/restored file as a sound byte.

Yes, we proudly offer global shipping to ensure that our personalized hugs can reach customers worldwide.

The creation process typically takes 7-14 Days, depending on the complexity. Once completed, we ensure your custom-made hug is promptly delivered to you.

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can’t find an answer?

If you have a question that isn’t covered in our FAQs section, feel free to reach out to us using the contact form below. Our team is here to assist you.